​

 

By booking your rabbit(s) or guinea pig(s) with us, you agree to the following terms and conditions:​

 

Pick-up and Drop-off times:

 

  ​Monday-Friday: 9:00am - 11:00am,

                     6:00pm - 7:00pm

​

Saturday: 10:00am - 11:00am

Sunday: 10:00am - 6:00pm

​

 

Bookings and Deposits:

​​​​

• ​​​​​A 50% deposit is required to secure your booking. Deposits will be non-refundable if cancellation of a booking occurs within 2 weeks of the booking.

• An invoice will be issued, and the deposit must be paid within 7 days of receipt. If not paid within this timeframe, the booking may be cancelled.

• The remaining balance is due at the time of collection, either by cash, card, or paid in advance.

 

Health and Welfare:

​

• All rabbits and guinea pigs must be in good health upon arrival.

• If your rabbit or guinea pig shows signs of illness or injury, we reserve the right to refuse entry to protect the wellbeing of other animals.

• We are not liable for any illness, injury, or death that may occur while your pet is in our care, unless proven to be due to negligence on our part.

• Owners are responsible for providing accurate health and care information at the time of booking.​​

 

Cancellations:

​

• Cancellations for boarding made within 2-weeks of the booking time will incur a 50% cancellation fee.

​

 

Pick-Up and Late Fees:

​

• Full payment must be made at the time of collection if not already paid.

• If an owner is late for pick-up, a $40 late fee will be applied.

• If an owner requires pick-up or drop-off outside of our allocated times a $40 fee will apply.

​

Agreement:

​

• By signing the booking form, you acknowledge and accept these Terms and Conditions. This constitutes a binding agreement.

 

If you have any questions or concerns, please contact us prior to booking.

 

We look forward to having your furbabies staying with us!